Fix payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, yous might need to fix a problem with your payments profile.

Find the result you're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Endeavour these suggestions to resolve the event:

  • If this message is followed past instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing accost for your payment method (such equally a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments heart, and endeavour the transaction once more.
  • Endeavor using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If yous're using a desktop figurer, try the transaction using the Google product'due south website.
    • If yous're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using invitee checkout when the error occurred:
    • Effort signing in to an existing Google business relationship and placing the order again.
    • Endeavor creating a new Google business relationship if you lot don't already take one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to meet if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use another form of payment."

Note: These steps also use if yous run into the fault message "Your payment didn't get through. Please effort a different payment method or try over again afterwards."

Endeavor the post-obit:

  1. Bank check to see if your payment method is up to date. If it isn't, update information technology in the Payments middle, then try your purchase again.
  2. Make certain you have enough money in your account for the purchase.
  3. If you're even so having issues, contact your banking company to encounter if there's a trouble with your account.
  4. Endeavor making the buy again with a different payment method.

"Your payment was declined due to an consequence with your business relationship"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your account against fraud.
  • Nosotros need a fiddling more than information to comply with Eu law (European customers only).

To fix the issue, attempt the post-obit:

  1. Go to the Payments center.
  2. Accept action on whatsoever errors or requests in the payments middle.
    1. You might need to verify your identity before y'all tin can buy anything through your Google Account.
  3. Make sure your proper name, address, and payment data are up to date.

"Unable to process payment: Depression carte balance"

Yous might not accept enough funds in your business relationship to make the payment. Cheque your account remainder or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. You must verify the bill of fare earlier you lot can utilize it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, y'all'll find a temporary charge on your card argument forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you effort to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long agone y'all tried to verify your carte du jour.
    • If less than 2 days: Wait up to two days.
    • If more than 2 days: Cheque your card statement. You should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different card.

If the bill of fare you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Larn more about what to practice if you lot temporarily or permanently closed your payments profile.

If you're all the same having trouble, contact support.

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